The two phone line hosts responsible for routing 911 calls to dispatchers were out of commission for three days, but thanks to the problem solving skills of the Bandera County Emergency Management team, residents were still able to get through. Bandera Emergency Management Coordinator Carey Reed explained that with two phone line hosts, a county will usually not have to worry if one line goes down, because there is a second backup line that will pickup the slack. February’s winter weather proved the exception to that rule, as both emergency phone lines went down due to power outages, record low temperatures and ...